Scroll down to find the answers to these questions:

1. Can you tell me again exactly what I'll get when I hire you?

2. What will we talk about during the free 30-minute conversation?

3. What happens after this conversation?

4. How can I pay?

5. What is your cancellation policy?

6. What are your terms and conditions?

7. What exactly is coaching?

8. What is the starting point for many of your clients?

9. Do I really need a coach?

10. I don't often share what is going on in my head with others, how will coaching feel?

11. Tell me more about you.

12. What makes you the right coach for me?

13. But you don't work in my industry, how can you really help me?

14. Who have you worked with recently?

15. Does working over the phone or Skype really work?

16. How is coaching different to mentoring?

17. Anything else I should ask you?

 

1. Can you tell me again exactly what I'll get when I hire you?

If after your free 30 minute conversation we both agree to move forward, then this is what you'll tangibly receive for the investment you make:

+ A digital Guide to Coaching

+ 1 hour long foundation conversation via phone or Skype

+ A digital framework you can use to map out your goals, milestones, and how you'll measure success

+ Coaching conversations via phone or Skype (your goals will determine the number of conversations and the length of time we'll speak for)

+ Email access in between conversations

In addition, this may be included as well

+ Self-led digital tools I have created (if I believe they will support what you are working on)

+ Information on the Enneagram (background, guidance on discovering your type)

 

2. What will we talk about during the free 30-minute conversation?

This conversation will very likely be the first time we'll have ever spoken. So it is a chance for us to get to know each other better, and importantly for you to share with me what it is you would like to have different, and why you think you don't have it yet. I'll ask you questions to help us both get clearer on what it is you want. Plus you'll have the chance to ask me any questions you may have. This conversation is kept confidential, and there is no obligation to work with me after we have it either.

 

3. What happens after this conversation? 

If you agree to moving forward with coaching, then I will share with you a framework you can use to outline your objectives and how you'll measure success. We'll then set up an hour-long foundation conversation. This is a paid conversation that effectively lays the foundation for a trusting, effective coaching relationship that delivers you results. From here, we'll co-create a coaching plan based on your desired outcomes and my recommendation based on experience. This plan could range anywhere from one additional conversation together to working together every 2 weeks over the course of 4 - 5 months. This longer approach works very well because it creates a consistency and level of accountability that is very often missing when you try to achieve your personal and professional goals on your own. 

 

4. How can I pay?

My clients often pay for multiple conversations at a time, however we can discuss what works best for you given your own budgeting. I process invoices using Paypal. You'll receive an electronic invoice sent to you via email for the agreed number of conversations. My only fixed criteria is that payment for conversations are made a minimum of 72-hours in advance of our conversation. If the invoice is not paid, then the time allotted for the conversation will be forfeited. 

 

5. What is your cancellation policy?

Out of respect for each other's time, both of us will give no less than 48 hours notice of cancellation and rescheduling requests. If you provide less than 48 hours, the time allocated for the conversation will be deducted from the agreed coaching plan, unless the cancellation is due to the onset of illness, accident or an emergency. Therefore, non-attendance will normally result in the forfeit of the conversation and associated payment. If cancellations and rescheduling become frequent, then this will lower the overall value you'll receive from the coaching. 

 

6. What are your terms and conditions?

This is something I will share with you after our first conversation together. They are fairly straight forward, and I'll be happy to answer any questions you may have regarding them.

 

7. What exactly is coaching?

Coaching is a time efficient and highly effective guided process with a professional coach. A safe space is created to honestly think and reflect in a refreshing, structured way. 

My role as your coach is to help you gain perspective, think differently to usual, support you in gaining new personal insights and clarity that will enable you to figure out exactly what is right for you, and help you design realistic, tangible actions that lead you towards achieving the positive change and results you desire. Plus, our regular conversations helps to create accountability, and I work with you to better understand how you can gain more accountability and self-responsibility outside of us working together. 

Our work together is confidential, meaning the safe space I create for you will allow you to drop your guard and honestly and openly think and reflect on your professional and personal experiences and goals.

 

8. What is the starting point for many of your clients?

Each person I work with is different, but to give you an idea, here are some statements I often hear at the start:

Career progression and job satisfaction

  • "I need a better work-life balance." 
  • “I want to become a better manager and leader.”
  • “My boss is doing my head in. I’m totally frustrated and I don’t know what to do.”
  • "I'm doing the work I love, but something doesn't feel right. I can't seem to put my finger on it."
  • "To move forward in my career, I know I need change some of my behaviours and improve my relationships, but I'm not sure where to start."
  • "I feel like an outsider in my company. I'm trying to drive positive change from the inside out."
  • “I get really nervous when I have to speak at meetings or to large groups of people. I want to overcome this as it is career limiting.”

Career change

  • “I thought I’d be somewhere else by now. How can I actually get where I want to be in my career and life? I want to live up to my potential.”
  • "I don't know what I want, but I know that what I have isn't right. Where do I start?"
  • “I don’t know if I am on the right career path.”
  • "I'm on the verge of quitting my job. I don't know what to do next. Maybe start my own company or look for a new job..."
  • “I’m want a career change.”
  • "I want a more meaningful career."
  • “I want to make a real difference, but it feels so far out of my reach. How can I actually do this?”
  • "I don’t feel like my job is 'really me' but I don’t know what else I could do…"
  • "I'm going through a career change and I want to put my best foot forward at interviews."

  • "I'm about to return to work after taking time off, and want to get clear on what I want, and build up my confidence to go out and get it." 

 

9. Do I really need a coach?

Well, no. No one needs to work with a coach. But when you do, you can pretty much guarantee that you'll reach your goals that much faster. When we are left to our own devices we typically use the same strategies, techniques, and mental processes we always use. But for real, meaningful change to take place, we often need to change things up. Coaching provides you with completely objective perspective and insights that you are truly unable to gain on your own, and very difficult to gain even from a mentor, boss, friend, or family member.

 

10. I don't often share what is going on in my head with others, how will coaching feel?

I completely understand this question. And while I don't have a mirror ball to know exactly how you'll feel, I can share what the experience has been like for me when I've worked with my own coaches (yes, coaches have coaches! At least the ones you want to work with do), and what my clients have said it feels like.

I once had a room full of 30 people watch me be coached. I almost didn't do it because the thought of exposing my inner world to so many other people was unnerving. I had said yes on impulse. Then said no. And then mustered up the courage, and did it. I'm happy I did. The experience reminded me that the magic of working with a well-trained, experienced coach is that you quickly feel like you are their 100% focus and priority (and you are), thus enabling you to dive straight in and work on what you want to focus on, and reach your desired outcome in the time agreed.

Creating a non-judgmental space where you feel appreciated, valued, heard, and understood comes naturally to me. It is a core strength of mine, and my clients regularly tell me that they quickly feel at ease as if we've known each other for years.

This comparison is the best way I've found so far to describe what the 1-1 coaching experience will feel like: 

+ Safe and understood like you do when you speak with a confidant

+ Championed like when you speak with a mentor or best friend

+ Challenged like when you speak with a teacher or a parent

+ Expansive like you do when you discover new things about yourself like when you work with a counsellor

+ Energised like when you read your favourite quote

 

11. Tell me a little bit more about you. 

Click here to read my story.

 

12. What makes you the right coach for me?

Ultimately you want a coach who understands your values, mindset, and ambitions as this will help you quickly feel relaxed, understood, and at total ease as you work through incredibly personal material, that you may not have shared with many people before. The thought of this may make you nervous, but it is important if you wish to make lasting personal change, and achieve your meaningful goals. 

Chemistry and rapport are incredibly important ingredients to a successful coaching relationship. We'll get a good sense during your free 30-minute conversation if we will work well together, and if for any reason I get the sense during our conversation that you would gain even greater results working with a different coach, I will suggest this to you. 

What I will say, is I'm the perfect coach for people who are motivated to make a positive, lasting difference during their lifetimes. These images sum up my beliefs, and my clients tend to agree with them: 

 

13. But you don't work in my industry, how can you really help me?

I get this question often, and it is understandable because the term coaching is used liberally in the workplace. Ultimately, as your coach, I need to be an expert in how to get the best out of you, not about knowing the ins and outs of your industry. If you are an individual who is motivated by making a positive difference, then we share common beliefs, values, and motivations. This means you won't need to explain or justify yourself. I get it. I switched the direction of my career back in 2006 when I decided I wasn't fulfilling my own potential by working in an advertising agency. Looking back, I wish I'd known about coaching back then as it would have accelerated my pace of change and impact, and would have reduced the number of sleepless nights and stressful days I went through. You can read about my story here

 

14. Who have you worked with recently?

+ A brand manager at a global FMCG (Focus: Leadership development)

+ A business development director (Focus: Career transition)

+ Advertising planners, producers, and creatives (Focus: Reinforcing an experiential leadership development program)

+ A designer and new mother (Focus: Managing career and life transition)

+ A Senior HR professional turned social enterprise consultant (Focus: Career transition)

 

15. Does working over the phone or Skype really work?

Yes. It is a common practice for coaches to work with their clients over the phone or via Skype. I find that most of my clients are a bit apprehensive at first, and some even think it just won't work not being together in person. During our initial call, you'll get a good feel for what it will be like, and my guess is like the majority of my clients, you'll see that it is totally possible to get the results you're after even by working over the phone or Skype (Facetime and Google hangouts are also options). Plus, this method saves you time, money, and the stress of travelling to meet in person. I've worked with clients in this way in Europe, North America, Africa, and South America.

I will say, the one downside is that sometimes the Skype connection isn't the greatest. This can be annoying. But it usually resolves itself quickly or we move over to using the telephone. 

 

16. How is coaching different to mentoring?

Check out this blog post as I answer that question here.

 

17. Anything else I should ask you?

I'm glad you asked. ;)

I am committed to delivering the highest quality coaching. I follow the International Coach Federations code of ethics, I work with a coaching supervisor and a mentor coach. I am insured to work as a coach, and I am a member of the International Coach Federation.